Monday, February 18, 2013

Blurb Including Advice I Give to User Who Send Me a Corrupt DOCX Files That I Can't Recover

I have a form where users can pay $22 with PayPal and send me a corrupt file such as a corrupt Word file. Here is the advice I give when I can't usefully recover anything from a DOCX file:

"Sorry to be the bearer of bad news, but the file you sent only has a small part that was recoverable. I'm refunding you $17, $5 is the fee I take for the analysis. What I was able to recover is attached.

All may not be lost though. My suggestion to you is to:
Good luck. Sorry you are having this problem and that I couldn't have been more help if I wasn't."

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